Colorsonic Frequently Asked Questions
- DEVICE
- CARTRIDGE
- HAIR COLORATION
- ORDERS
Does Colorsonic work on all hair types?
YES! ALL HAIR TYPES! Colorsonic has been rigorously tested across all hair types, lengths, & textures. The bristle system adapts to hair’s thickness and curl pattern.
We’re here to help: 1 833 856 7325
We’re here to help: 1 833 856 7325
What do the lights on the front of the device mean?
Am I wasting formula in the initial warm-up?
Not at all! There is enough formula in the cartridge for up to 3 applications*. By allowing the device to warm-up, you are calibrating the mixture to its perfect ratio. Allow formula warm-up to flow for 20 seconds into the sink. Formula is ready for your scalp once the 
is green!
*3 root touch-ups or 1 full head application
We’re here to help: 1 833 856 7325
is green! *3 root touch-ups or 1 full head application
We’re here to help: 1 833 856 7325
How do I clean the device after use?
You’ll need to clean the device after each use, it’s quick & easy. Cleaning ensures your device stays in working condition.
After ejecting the color cartridge, fill the blue cleaning cartridge with warm water, securely close, & insert it back into the device. You’ll then see
on the led panel. Hold the device over the sink at a downward angle and click the power button to flush water through. Once cleaning cycle has finished, dry & store away for next use.
We’re here to help: 1 833 856 7325
After ejecting the color cartridge, fill the blue cleaning cartridge with warm water, securely close, & insert it back into the device. You’ll then see
on the led panel. Hold the device over the sink at a downward angle and click the power button to flush water through. Once cleaning cycle has finished, dry & store away for next use. We’re here to help: 1 833 856 7325
How do I turn off the device?
Why did my device start & stop /stutter during warm-up or cleaning?
To ensure proper warm-up and cleaning, the device must be positioned correctly to allow the formula/water to flow appropriately. Please see the below instruction:
Warm-up:
Cleaning:
We’re here to help: 1 833 856 7325
Warm-up:
- • Tilt device over sink at upward angle.
- • Hold power button until bristles move, then release to warm-up
- • Formula will come out, allow it to flow for 20 seconds. This ensures formula is properly mixed.
- • Do not apply until is green
Cleaning:
- • Tilt device over sink at downward angle
- • Hold power button until bristles move, then release to begin cleaning
- • Water will flush through device for 2 minutes
- • Device is clean when is green
We’re here to help: 1 833 856 7325
Other Device or technical questions?
How do I store the color cartridge for my next use?
If cartridge has not been fully used, place the color cartridge back into the cartridge box and store away in dry place for next application. Use cartridge within 4 months after first use.
Remember to clean your device after each use.
We’re here to help: 1 833 856 7325
Remember to clean your device after each use.
We’re here to help: 1 833 856 7325
I have long hair, how many cartridges do I need?
If you follow the recommended saturation linked below, you should only need 1 color cartridge to color your full head. If you have extremely long & thick hair, it’s not a bad idea to purchase 2 color cartridges for your first application.
We’re here to help: 1 833 856 7325
We’re here to help: 1 833 856 7325
When do I need to use the lengths adapter?
If you are doing an all-over coloration – once you’ve finished your roots, snap the lengths adapter on to the bristles. This piece will help you apply color to your roots and help you avoid wasting formula. You can use your gloved hand to help guide your lengths application.
We’re here to help: 1 833 856 7325
We’re here to help: 1 833 856 7325
Do I do an All-Over Color or Root Touch-up?
All over color: Use if you have never colored your hair, you want to lighten or darken 2 or more levels, or you have not colored in 3 months or longer.
Root touch-up: use if you color every 4-6 weeks with this shade or similar shade, or if you're in between colorings to cover unwanted grays.
We’re here to help: 1 833 856 7325
Root touch-up: use if you color every 4-6 weeks with this shade or similar shade, or if you're in between colorings to cover unwanted grays.
We’re here to help: 1 833 856 7325
How should I prepare to use Colorsonic?
You should do 3 quick things to prepare to color with Colorsonic:
We’re here to help: 1 833 856 7325
- 48 Hours before coloration: Perform the allergy test 48 hours before each use of any hair color product
- At Coloration: Prepare your coloring space by placing the instruction sheet on your sink counter.
- At Coloration: Detangle dry, unwashed hair completely to allow the device to pass through your hair more easily
We’re here to help: 1 833 856 7325
How do I perform an allergy test?
- Clean the area the size of a quarter in the bend of your elbow with soap and water. Pat dry.
- Get device ready as if you were coloring your hair. Follow steps to warm-up the device.
- Once the check mark is green on the device, press the power button to dispense a small amount of product on a cotton ball.
- Apply formula to the test area with the cotton ball.
- Let test spot dry. Do not wash, cover, or disturb for 48 hours.
- Clean device as directed to avoid malfunction before your coloration.
- Examine test area periodically over the next 48 hours. If you experience any reactions – such as redness, burning, itching, swelling, skin abrasions, eruptions, or irritation in or around the test area, DO NOT COLOR YOUR HAIR UNTIL YOU CONSULT A DOCTOR
We’re here to help: 1 833 856 7325
Will Colorsonic permanent hair color stain my sink and towels?
Any permanent hair color can stain your bathroom or light-colored towels. The beauty of Colorsonic is – it directly delivers a cleaner and easier application than traditional at-home color.
Take the usual precautions when applying and use the instruction placemat to protect your sink. Wipe any formula away from contact surfaces immediately and avoid using light colored towels for your first few washes post-coloration.
We’re here to help: 1 833 856 7325
Take the usual precautions when applying and use the instruction placemat to protect your sink. Wipe any formula away from contact surfaces immediately and avoid using light colored towels for your first few washes post-coloration.
We’re here to help: 1 833 856 7325
What if I do not get the shade I want in my recommendations?
Our Hair Color shade quiz tailors your recommended shade based on how you’ve answered your hair history. The results you get have been carefully selected by our team of colorists based on what works for your hair color. There are certain rules of hair color that impact these decisions, like:
If you want more assistance, schedule a video call or phone our expert Color Concierge: 1 833 856 7325
- • Permanent hair color cannot lighten existing permanent hair color.
- • Colorsonic does not offer bleach products at the moment, so it can only lighten your hair two levels lighter.
If you want more assistance, schedule a video call or phone our expert Color Concierge: 1 833 856 7325
How long does Colorsonic permanent hair color last?
Colorsonic’s everfresh formula offers a brilliant permanent color with 100% gray coverage that lasts for weeks until your roots regrow.
We’re here to help: 1 833 856 7325
We’re here to help: 1 833 856 7325
When do I start the processing time?
What happens if I leave Colorsonic hair color on for too long?
If you leave hair color on for too long, you may get a hair color result that’s slightly darker than you wanted. Make sure to read all instructions before beginning the application process and follow the correct processing time:
We’re here to help: 1 833 856 7325
- • 30 mins for All-Over Color
- • 30 mins for Root Touch-up. If lengths need a refresh, pull color through with gloved hands for the last 5 minutes
We’re here to help: 1 833 856 7325
What happens if I rinse Colorsonic hair color off too soon?
If you rinse hair color too soon, you may get a hair color result that’s less rich than you wanted, or your greys might not get completely covered. Make sure to read all instructions before beginning the application process and follow the correct processing time.
We’re here to help: 1 833 856 7325
- • 30 mins for All-Over Color
- • 30 mins for Root Touch-up. If lengths need a refresh, pull color through with gloved hands for the last 5 minutes
We’re here to help: 1 833 856 7325
My hair has been chemically treated (permed, relaxed, keratin treatments etc.), can I still use Colorsonic?
If you have chemically treated hair (permed, relaxed, keratin treatments etc.),
Do not use over compound henna or progressive color. Wait at least 14 days after bleaching, relaxing, or perming before coloring.
We’re here to help: 1 833 856 7325
Do not use over compound henna or progressive color. Wait at least 14 days after bleaching, relaxing, or perming before coloring.
We’re here to help: 1 833 856 7325
I have highlights or balayage, can I still use Colorsonic?
It depends on your highlights & the type of color application you want to do.
Root Touch-up: Yes, you can always touch-up your roots. The beauty of Colorsonic is you precisely apply color to your roots without the formula touching your highlights or balayage.
All-Over Color: You can, but it depends on the shade of your base color & the contrast of your highlights. Call us for an expert evaluation. We’re here to help: 1 833 856 7325
Root Touch-up: Yes, you can always touch-up your roots. The beauty of Colorsonic is you precisely apply color to your roots without the formula touching your highlights or balayage.
All-Over Color: You can, but it depends on the shade of your base color & the contrast of your highlights. Call us for an expert evaluation. We’re here to help: 1 833 856 7325
Are Colorsonic hair color products tested on animals?
NO! Colorsonic has never been tested on Animals. L'Oréal does not test any of its products or any of its ingredients on animals and has been at the forefront of alternative methods for more than 30 years.
We’re here to help: 1 833 856 7325
We’re here to help: 1 833 856 7325
Questions about my order, color subscription, or shipping.
For products purchased online, visit our distribution partner’s support page here.
Where is my online order?
Want to check on the status of an online order? Check order status here
How can I edit my cartridge subscription?
Adjust your subscription anytime here
What is your return policy?
For products purchased in store, please return to the original point of purchase.
For products purchased online, you can initiate a return in the portal here. For more details, see our distribution partner’s full return policy here.
Within 30 days
For products purchased online, you can initiate a return in the portal here. For more details, see our distribution partner’s full return policy here.
Within 30 days
- • Accepted Returns: We are happy to accept returns through support portal on unopened devices within 30-days of purchase, as long as the seal on the inner box is intact.
- • Money Back Guarantee: Opened devices and cartridges cannot be returned to inventory due to hygiene related concerns. If you are unhappy with your purchase, please see our 30-day money back guarantee policy to file a claim.
- • Warranty: Colorsonic will honor warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please call or text the L'Oréal Customer Care Center at 1-833-856-7325
- • Warranty: Colorsonic will honor warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please call or text the L'Oréal Customer Care Center at 1-833-856-7325
How does Money Back Guarantee work?
We’re confident you’ll love Colorsonic.
30-day Money back satisfaction guarantee, valid on purchases made between 6/1/24 and 8/31/24 up to $155.00 (sales tax and shipping will not be refunded). Restrictions apply. For details, click here.
30-day Money back satisfaction guarantee, valid on purchases made between 6/1/24 and 8/31/24 up to $155.00 (sales tax and shipping will not be refunded). Restrictions apply. For details, click here.
What is the product warranty?
Colorsonic will honor warranty related claims within 1 year of purchasing. If you’ve found an issue with your device, please call or text the L’Oreal Customer Care Center at 1-833-856-7325.
Download full warranty details in the technical manual here.
Download full warranty details in the technical manual here.
