Questions & Concerns

If you have used one of our products and have a question or concern, we would like to speak to you directly.

By contacting L’Oréal Paris, whether by phone, email, or chat, I agree to L’Oréal Paris’s Terms of Use (which includes an arbitration provision to resolve disputes), and I have read and acknowledge L’Oréal Paris’s Privacy Policy. Phone calls, chats, or emails with Us are recorded, stored, and accessible to Our third-party service provider(s). We leverage technologies provided by Our third-party service provider(s), including artificial intelligence, in responding to You. We leverage these technologies to, amongst other reasons, to identify and classify the reason You reach out to Us, to help Our customer service agents identify solutions to Your inquiry, and to help Our customer service agents prepare a response to You and other reasons listed in our Privacy Policy.

Call Us

Makeup & Skin Care & Hair Care	Haircolor Concierge
Phone: 1-800-322-2036 Monday - Friday 9:00 AM - 5:30 PM ET	Phone: 833-856-7325 Monday - Friday 9:00 AM - 5:30 PM ET

Text Us*

For the first time ever, you can just text us! Whether you have questions about products, need hair advice specific to you, want a tip or a trick and more, we are here for you. Click the number below to get started.

Haircare: 1-209-418-0518
Monday – Friday
9:00AM – 5:30PM ET

Haircolor Concierge: 8338-LOREAL (833-856-7325)
Monday – Friday
9:00AM – 5:30PM ET

Saturday – Sunday
9:00AM – 6:00PM ET

*Messaging & Data Rates May Apply.

For U.S. consumers only

Live Chat

Monday – Friday
9:00 AM - 9:00 PM ET

Saturday – Sunday
9:00 AM - 6:00 PM ET

Ask Us Anything

If you have a question about makeup, hair, skin care, samples, coupons, or if you are experiencing problems with our site, let us know.
Submit your question

At L’Oréal, we care about your privacy. If you have questions or concerns about how we use your information, you may review U.S. Privacy Policy, terms of Use and Notice of Financial Incentives here. Non-US consumers should visit the country website serving their region.

Job Opportunities	Stay Connected
For information about Job Opportunities please visit our corporate site, L’Oréal USA.	Like us on Facebook and follow us on Twitter Click here for California Consumer Privacy Portal

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